RiskAnalytics Support

Force Portal Navigation 4

• Force Portal - User Interface for Shunning Services
• RA Force Portal - Customizing Your view
• User Profile - User Preferences
• Managing Users in the Force Portal

Notifications 1

• Device Outage Notifications

Releases and Updates 2

• RA Force Security Dashboard Beta (Released 6.19.15)
• RAForce Assets Panel

SecureDNS 1

• SecureDNS Cloud Setup

Shunlists 5

• Custom IP Shunlists
• Custom DNS Shunlists
• Region Lists
• Country Lists vs Region Lists
• How To Subscribe to Optional Lists

Whitelist 3

• How to Create a Whitelist
• Understanding Whitelists
• How to Subscribe to Optional LIsts

Understanding Shuns 2

• Understanding Block Count Reports
• Reducing the Inbound Security Blocks

Data Reporting 2

• Per Service Daily Blocks Reports
• Understanding Shun Reporting

InitelliShun Error Notifications 15

• Error: Unsupported Browser Found
• Error: Lan Cable Not Connected
• Error: No Default Gateway
• Error: Gateway Unreachable
• Error: Unable to ICMP

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IntelliShun FAQs 6

• Why is the Bridge Not Passing Traffic?
• What do the Port Light Indicators Mean?
• What are the IntelliShun Setup Browser Requirements?
• What are Magic Packets?
• Why is the IntelliShun not Communicating?

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IntelliShun Guides & Data Sheets 7

• IntelliShun1G Data Sheet
• IntelliShun1G Getting Started Guide
• IntelliShun1G Troubleshooting Guide
• IntelliShun1G Walkthrough Guide
• IntelliShun10G Data Sheet

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IntelliShun Release Notes 1

• SkyCoal 1.2-5 Release Notes

ThreatSweep 2

• ThreatSweep Alerts
• API Addresses to Whitelist

Shunning Technology 5

• General Shunning FAQs
• Shunlist Subscriptions
• Commercially Available Lists
• Internal Workstation IP FAQs
• Monitor Mode for IntelliShun devices.

RA ShadowNet 2

• RA ShadowNet Cisco Firewall setup
• ShadowNet Customer API v2

General User Information 5

• Where Do I Go To Login?
• I Forgot My Username
• I Forgot My Password
• Completing a Task
• My Tasks Dashboard

Company Registration and Setup 1

• Browser Requirements

System Settings 4

• Single Sign-on (SSO)
• Two-Factor Authentication
• Centrify SSO
• Domain Change

Email Settings and Notifications 3

• Viewing Messages
• Global Email Settings
• Email Delivery Troubleshooting

Managing Users/User Groups 10

• Active Directory Integration
• Adding Users
• Deleting or Disabling Users
• Editing Existing Users
• Changing User Passwords

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Tasks 6

• Create Training
• Assigning a Material
• Assigning Tasks by Group
• Setting Up Notifications for a Specific Task
• Task Status

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Dashboards 1

• Material Dashboards (RA RiskTool Only)

Reports 6

• Reports General Overview
• Viewing Reports
• Downloading Reports
• Adding a Scheduled Email Report
• Editing a Scheduled Email Reports

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Releases and Updates 15

• Announcing New Custom Task Data Reports (4.25.17)
• RiskTool Flash Requirements Updated (4.4.17)
• Task Notification Settings and Reports Announced (11.9.16)
• User Interface Updates (10.12.16)
• Dashboard Updates (9.21.16)

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