The IntelliShun device attempted to contact RiskAnalytics with initial heartbeat and setup information. The response or the request was malformed. 

Potential causes 

  1. A Web proxy might be intercepting and modifying requests from the device. 
  2. A misconfigured DNS server might be sending requests to unexpected servers. 


  1. Configure network so the IntelliShun device does not use the Web proxy. 
  2. Check the DNS servers for proper resolution of api.riskanalytics.com and www.riskanalytics.com